<p></p><p><i><span lang="EN-US">PART-1</span></i></p><p><b><i><span><span lang="EN-US" style="">A.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><!--[endif]--><span><span lang="EN-US">you
tell me your name</span></span><span><span lang="EN-US"> </span></span><span><span lang="EN-US">&nbsp; B. when will&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;C.
did you lose your card</span></span><span>&nbsp;
</span><span>&nbsp; &nbsp; &nbsp; D<span lang="EN-US" style="">. can I help</span></span></i></b></p>

<p><span lang="EN-US">&nbsp;-&nbsp;</span><span lang="EN-US" style="font-size: 0.95rem;">A:
Good afternoon, madam. How [[1]] you?</span><span style="font-size: 0.95rem;">&nbsp; </span><span lang="EN-US" style="font-size: 0.95rem;">&nbsp;</span></p><p><span lang="EN-US">- B: I’d like to report a lost credit card,
please</span></p>

<p><span lang="EN-US">-&nbsp; A:
I see. Can [[2]]&nbsp;&nbsp;please?</span><span lang="EN-US"> </span><span lang="EN-US">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p><p><span style="font-size: 0.95rem;">- B: Of course. It’s Diane
Peters.</span></p>

<p><span lang="EN-US">- A:
And when&nbsp; [[3]] Ms Peters?</span>&nbsp; <span lang="EN-US">&nbsp; &nbsp; &nbsp;</span></p><p><span style="font-size: 0.95rem;">- B: Well, I noticed it was gone yesterday
evening.</span></p>

<p><span lang="EN-US">- A:
Ok. I’ll cancel it and issue you with a new one.</span><span lang="EN-US"> </span><span lang="EN-US">&nbsp;</span></p><p><span lang="EN-US">- B: Thank you. [[4]] I receive the new one?</span></p>

<p><span lang="EN-US">- A: In a couple of days.</span></p><br><p></p>